Schedule at a Glance

Time Name Speakers Location Name
Monday, February 24, 2020
5:00 PM - 5:30 PMHAC Awards of Excellence PresentationPlaza Ballroom C
5:30 PM - 7:30 PMWelcome ReceptionPlaza Ballroom AB
Tuesday, February 25, 2020
7:00 AM - 8:00 AMNetworking Breakfast with SponsorsPlaza Foyer
8:00 AM - 8:10 AMHAC Chair Opening Remarks Plaza Ballroom AB
8:10 AM - 8:50 AMHAC President’s Address Plaza Ballroom AB
8:50 AM - 9:30 AM Morning Keynote - Millennials, The New Market Makers:  What the Canadian Lodging Industry Needs to Know About the Next Generation of GuestsPlaza Ballroom AB
9:30 AM - 10:00 AMMorning Coffee Break with SponsorsPlaza Foyer
10:00 AM - 10:40 AMIndustry Disruption Panel Plaza Ballroom AB
10:40 AM - 11:10 AMBreaking News Panel - Coronavirus and its Possible Impact on TourismPlaza Ballroom AB
11:10 AM - 11:20 AMIntermission 
11:20 AM - 12:05 PMBreakout Session A1 - Communication: The Make or Break of Hotel OperationsToronto Room
11:20 AM - 12:05 PMBreakout Session A2 - Sound Masking: Reduce Noise Complaints & Improve WellnessOttawa Room
11:20 AM - 12:05 PMBreakout Session A3 - Human Trafficking and Best Practices in Accommodation ManagementMontreal Room
11:20 AM - 12:05 PMBreakout Session A4 - How Technology is Changing the Way Hotels OperatePlaza Ballroom C
11:20 AM - 12:05 PMBreakout Session A5 - Finding and Keeping Workers: The Solution at our FingertipsPlaza Ballroom AB
12:05 PM - 1:15 PMNetworking Lunch with SponsorsPlaza Foyer
1:15 PM - 2:00 PMAfternoon Keynote - Creating the Future, TogetherPlaza Ballroom AB
2:00 PM - 2:10 PMIntermission  
2:10 PM - 2:55 PMBreakout Session B1 - How to Improve and Facilitate Your Operations by Mixing Technology and Human ActivitiesToronto Room
2:10 PM - 2:55 PMBreakout Session B2 - Sustainability as a Beneficial Necessity in 2020 – Realize Your Hotels PotentialPlaza Ballroom C
2:10 PM - 2:55 PMBreakout Session B3 - End of the Upcycle - Where do We Go from Here? Plaza Ballroom AB
2:10 PM - 2:55 PMBreakout Session B4 - How Choice Hotels Uses Technology to Elevate the Guest Experience & Engage Their Front-Line StaffMontreal Room
2:55 PM - 3:30 PMAfternoon Coffee Break with SponsorsPlaza Foyer
3:30 PM - 4:00 PMHAC's Travel Intentions SurveyPlaza Ballroom AB
4:00 PM - 4:45 PMClosing Keynote - THINK. DO. SAY. A Guide for Personal and Corporate Success in a Busy, Busy WorldPlaza Ballroom AB
4:45 PM - 5:00 PMClosing Remarks Plaza Ballroom AB
5:30 PM - 7:00 PMWomen’s Leadership Reception: An evening inspired by leaders in the hospitality industryOrchid Restaurant